FAQs

Delivery is free on online purchases, anywhere in Canada, regardless of the amount of your purchase. In the United States and Europe, the different options and prices will be automatically offered to you when you go to the shopping cart.

To learn more about the details click here .

Flamme en rose offers you a selection of '' ready-to-give '' jewelry which will be sent to you within 3 to 5 working days.

For all other orders, the manufacturing time is 3 to 4 weeks. Our jewelers will get to work upon receipt of your order to create the custom piece of jewelry you have chosen.

If it is a gift and you would like to have your package as soon as possible, contact us to see the possibilities available to you.

We offer a full refund for any online purchase of $500 or less before taxes. Please contact us within 20 days of receipt of your purchase to request this refund.

We offer you the possibility of exchanging any online purchase with a value of $1,500 or less before taxes. Please contact us within 20 days of receiving your purchase to request your exchange.

For details and condition, click here .

Didn't order a ring in your size? Have no fear, Flamme en rose offers you the possibility of correcting the error and having an optimal fit. This adjustment is free for any modification of an additional point or a reduction of a point. For example, if you order a size 5, it is possible to adjust from size 4 to size 6 for free. For any other adjustments of plus or minus one point, there may be an additional charge.

For details and condition, click here .

All our jewelry is created by the best jewelers in Montreal according to high-end quality standards. However, if a defect or manufacturing defect occurs, you can benefit from our lifetime warranty.

To learn more about our lifetime warranty policy, please click here .

We know that buying a large amount online can be a bit worrying. This is why we have developed a jewelry replica system that can be sent to you to try on the jewelry in the comfort of your home.

We will also always be happy to welcome you to our jewelry store in downtown Montreal if you would like to try on a piece of jewelry before ordering it.

Contact us for details and costs of this option as they may vary from one model to another.

Click here to order your ring sizer for free. You will be able to measure the exact size of your fingers from the comfort of your home and order exactly the right ring size.

We process every transaction with maximum security using advanced SSL encryption technology. The “https” prefix preceding our URL addresses ensures a protected and secure connection.

Manufacturing times are specific to each piece of jewelry. Please consult the ''Characteristics'' tab on the jewelry(s) of your choice to find out the delivery times. Do not hesitate to contact us for any special requests regarding faster manufacturing!