Delivery and return policies

NUR DELIVERY POLICY FOR PURCHASES ON ONLINE


Qhat are the delivery policies?

Shipping is a flat rate of 5$ anywhere in Canada, regardless of the amount of the purchase. In the United States and Europe, the flat rate for delivery is $15, regardless of the amount of the purchase. Outside of these geographical areas, please contact us and we will be able to inform you about the delivery and the costs that will be charged to you. For further information, you can also contact our customer service by clicking HERE.


Your parcel will be sent with the following modalities:

  • Full insurance of your package
  • Canada Post tracking number
  • Signature of an adult is required upon receipt of the package.

It is important whether your address is residential or commercial. We cannot ship to a P.O. Box as a signature is required on receipt.


Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. This will allow you to be thrilled with the progress of your shipment!


For customers who wish to come and meet us directly at the workshop, we will be happy to hand over your purchase. Simply select the '' option Pick up on on sitewhen you check out.

Do I have toDo I have to pay taxes and customs duties?

Please be advised that all taxes (other than GST/QST), applicable fees and brokerage fees will be the client’s responsibility.


OUR RETURN POLICY FORPURCHASES ONLINE


Can I get a refund? can I get my money back?

Flamme en rose only offers you the possibility of a refund on jewellery with a sale value of value does not exceed $500. If your purchase does not exceed this value before taxes, your jewellery is eligible for a full refund within 20 days of purchase. However, the following conditions must be met:


  • Only items that were shipped to Canada are accepted. Consequently, all international purchases are final sale.
  • The piece must be in perfect condition and must never have been worn.
  • If the item in question is a ring, it must not have received a sizing or a custom engraving.
  • If your initial purchase included several items, only one piece will be allowed to be returned. This policy is applied to prevent abuse.


All refunds will be made via the same payment method used at the time of purchase.

It will be our pleasure to provide to you, a prepaid return shipping voucher for Canada post, in order for the return shipping process to be quick and simple.


Ean I make an exchange?

For any jewel bought online with a value of 1500 $ and less before taxes, we offer you the opportunity to exchange your purchase if it does not meet your expectations. Your purchase qualifies for our return policy for exchange within 20 days from the date of purchase. However, the following conditions must be respected:

  • Only items that were shipped to Canada are accepted. Consequently, all international purchases are final sale.
  • The piece must be in perfect condition and must never have been worn.
  • If the item in question is a ring, it must not have received a sizing or a custom engraving.
  • If your initial purchase included several items, only one piece will be allowed to be returned. This policy is applied to prevent abuse.
  • You can exchange your purchase for one or more items when the total amount is more or less 200 $ near your initial purchase price. Any balance below the initial amount will be refunded and any balance over the original amount will be charged.
  • It will be our pleasure to provide you with a secure Canada Post return label so that this step is quick and easy for you. Please refer below to our ''Return shipping'' section."How to make a safe return by mail" in order to return your jewelry safely.


Cow to make a safe return by post?

If your purchase qualifies for one of our return policies, here are the procedures to follow in order to safely ship the piece back to us:

  1. Contact us first to explain the reason of your return.
  2. Make sure that the piece is well packed and well protected. Include all items that you originally received in your package (box, diamond certificate, certificate…).
  3. Include your online purchase confirmation number.
  4. We will send you a secure Canada Post return e-mail. Please follow the instructions provided by Canada Post on this label to properly return your package.

By following these simple steps, you can rest assured that your package will be safely delivered.

Once we receive your package, we will contact you within 5 business days to process your order. exchange or reimbursement.

For any other inquiries regarding the procedures to follow, please contact one of our customer service representatives by phone at 514-439-8404, or by email admin@flammeenrose.com


Qhat if my ring size is wrong?

You didn't order a ring in your size? Don't worry, we offer Flamme en rose you the possibility to correct the mistake and have an optimal fit. This adjustment is free of charge for any change of an extra stitch or a reduction of one stitch. For example, if you order a size 5, it is possible to adjust free of charge from size 4 to size 6. For any other adjustment of plus or minus one stitch, there may be an additional charge.


Only rings sold in Canada could be returned and must have been purchased less than 20 days prior.

  • The ring must not show any traces that it has been worn (micro-scratches, impacts, etc.).
  • The ring must not have been previously sized, by us or any other jeweller.
  • The ring can not have a custom engraving on the inside.


If all of the above conditions are respected, the first resizing is free of charge. There is a 2 week delay on most rings but for rings with a greater technical difficulty, there can be a longer delay .

It will be our pleasure to provide to you, a prepaid return shipping voucher for Canada post, in order for the return shipping process to be quick and simple.


Cow do I know the size of my finger?

If you do not know the size of your finger, please contact us and we will be delighted to send you a  ring sizer, click here free of charge!


Qhat is the delay when I order a jewel online?

When you order a piece of jewelry on our website, we get to work within a few days to handcraft your precious jewelry with the utmost attention to detail and quality. The manufacturing lead time is 3 weeks maximum. If it is a gift and you would like to have your package as soon as possible, Please contact us to see the possibilities available to you.Feel free to check out our '' ready-to-wear '' section to see our selection of jewellery with a delivery time of 3-5 working days.


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