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Free shipping everywhere in Canada!

Delivery and return policies

OUR DELIVERY POLICY FOR ONLINE PURCHASES


Delivery policies

We are happy to offer on any purchase free shipping anywhere in Canada. In the United States and Europe, delivery will be free for purchases over $ 500. Outside of these geographical areas, do not hesitate to contact us and we will be able to inform you about the delivery and the costs which will be invoiced to you. For any additional information, you can also contact our customer service by clicking HERE.


Your parcel will be sent with the following modalities:

  • Full insurance.
  • Discretion concerning the origin of this one. You will find the mention '' Espace Flamme '' under the sender to prevent any attempt at theft.
  • Signature of an adult required upon receipt of the parcel for orders valued at 250 $ and over *.

It is important that your address be residential or commercial. We cannot ship to a PO Box due to the required signature.

Once your order has been shipped, you will receive a shipment confirmation email with your parcel tracking number (for orders valued at 250 $ and up *). It will be possible for you to have a good time watching the evolution of your shipment!


* 500 $ for the United States and Europe


There is also the option of picking up your online order directly from our studio. This option will show up in the menu during checkout.


Taxes and customs duty

Please be advised that all taxes (other than GST/QST), applicable fees and brokerage fees will be the client’s responsibility.


OUR RETURN POLICY FOR ONLINE PURCHASES


Refund for online purchases

Flamme en rose offers the possibility of a refund when the value does not exceed $ 500. If your purchase does not exceed this value before taxes, your jewel is eligible for a full refund within 20 days after purchase. The conditions below must however be respected:

  • Only items that were shipped to Canada are accepted. Consequently, all international purchases are final sale.
  • The piece must be in perfect condition and must never have been worn.
  • If the item in question is a ring, it must not have received a sizing or a custom engraving.
  • If your initial purchase included several items, only one piece will be allowed to be returned. This policy is applied to prevent abuse.


All refunds will be made via the same payment method used at the time of purchase.

We will be happy to provide you with a secure Canada Post return label so that this step is easy and quick for you. Please refer to our section below'How to make a safe return by mail' ' to return your jewel safely.


Exchange policies for online purchases:

For any jewel bought online with a value of 1500 $ and less before taxes, we offer you the opportunity to exchange your purchase if it does not meet your expectations. Your purchase qualifies for our return policy for exchange within 20 days from the date of purchase. However, the following conditions must be respected:

  • Only items that were shipped to Canada are accepted. Consequently, all international purchases are final sale.
  • The piece must be in perfect condition and must never have been worn.
  • If the item in question is a ring, it must not have received a sizing or a custom engraving.
  • If your initial purchase included several items, only one piece will be allowed to be returned. This policy is applied to prevent abuse.
  • You can exchange your purchase for one or more items when the total amount is more or less 200 $ near your initial purchase price. Any balance below the initial amount will be refunded and any balance over the original amount will be charged.

We will be happy to provide you with a secure Canada Post return label so that this step is easy and quick for you. Please refer to our section below'How to make a safe return by mail' ' to return your jewel safely.


How to safely ship returns

If your purchase qualifies for one of our return policies, here are the procedures to follow in order to safely ship the piece back to us:

  1. Contact us first to explain the reason of your return.
  2. Make sure that the piece is well packed and well protected. Include all items that you originally received in your package (box, diamond certificate, certificate…).
  3. Include your online purchase confirmation number.
  4. We will send you a secure Canada Post return e-mail. Please follow the instructions provided by Canada Post on this label to properly return your package.

By following these simple steps, you can rest assured that your package will be safely delivered.

Once we receive your package, we will contact you within 5 business days to process your exchange or refund.

For any other inquiries regarding the procedures to follow, please contact one of our customer service representatives by phone at 514-439-8404, or by email admin@flammeenrose.com


Finger size

You did not order the right ring size? Do not despair, Flamme en rose will adjust your ring size for optimal comfort and security.


Only rings sold in Canada could be returned and must have been purchased less than 20 days prior.

  • The ring must not show any traces that it has been worn (micro-scratches, impacts, etc.).
  • The ring must not have been previously sized, by us or any other jeweller.
  • The jewel does not have a personalized engraving on the inside. On the other hand, it is possible for you to benefit from your personalized engraving free after the setting in greatness.


If all of the above conditions are respected, the first resizing is free of charge. There is a 2 week delay on most rings but for rings with a greater technical difficulty, there can be a longer delay . Any resizing after that (if technically possible) will be charged.

We will be happy to provide you with a secure Canada Post return label so that this step is easy and quick for you. Please refer to our section below'How to make a safe return by mail' ' to return your jewel safely.


How can I determine the size of my finger?

If you do not know the size of your finger, please contact us and we will be delighted to send you a ring sizer, click here free of charge!


Manufacturing timeline

When ordering a piece of jewellery from our website, our seasoned professionals start working on your piece within a few days. The timeline for manufacturing is usually between 3 to 4 weeks maximum, although exceptions can be made for rush delivery. Please contact us to see the possibilities available to you. Feel free to check out our '' ready-to-wear '' section to see our selection of jewellery with a delivery time of 3-5 working days.


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