Delivery policies
Delivery is at a flat rate of $5 anywhere in Canada, regardless of the amount of your purchase. In the United States and Europe, the fixed delivery charge is $15, regardless of the amount of your purchase.
To learn more about the details click here.
Manufacturing timeline
Flamme en rose offers you a selection of ready-to-go jewelry that will be sent to you within 3 to 5 business days.
For all other orders, the manufacturing lead time is 3 to 4 weeks. Our jewellers will begin work as soon as we receive your order to create the custom-made jewelry you have chosen.
If it is a gift and you would like to have your package as soon as possible, contact us to see what options are available .
Refund for online purchases
We offer a full refund for any purchase of $500 or less before taxes. Please contact us within 20 days of receipt of your purchase to request this refund.
For details and conditions, click here.
Exchange policies for online purchases
We offer you the possibility to exchange any purchase with a value of $1500 or less before taxes. Please contact us within 20 days of receipt of your purchase to make the request for your exchange.
For details and conditions, click here.
Finger size
You didn't order a ring in your size? Don't worry, we offer Flamme en rose you the possibility to correct the mistake and have an optimal fit. This adjustment is free of charge for any change of an extra stitch or a reduction of one stitch. For example, if you order a size 5, it is possible to adjust free of charge from size 4 to size 6. For any other adjustment of plus or minus one stitch, there may be an additional charge.
For details and conditions, click here.
What type of warranty do you offer?
All our jewellery is created by the best jewellers in Montreal according to the highest quality standards. However, if a manufacturing defect occurs, you can benefit from our lifetime warranty.
To learn more about our lifetime warranty policy, please click here.
Is it possible to try the jewellery before buying it online?
We know that buying an online product (especially one of a substantial amount), without trying it on first, can be concerning. That is why we offer the option of sending you a replica, in order for you to try on before purchasing it.
You are also welcome to come visit us in our downtown Montreal location to see the actual piece and try it on.
Contact Us for details and cost of this option as they may vary from one model to another.
How can I determine the size of my finger?
Click here to order a free ring sizer. This will allow you to measure the exact size of your finger in the comfort of your home.
Is my payment secure?
We process each transaction with maximum security thanks to advanced SSL encryption technology. The prefix "https" before our URL addresses ensures a secure connection.
Flamme en rose Inc. is the sole owner of all rights and everything included in this website. It is strictly forbidden by government laws to use, copy or reproduce in part or in whole the photos, jewelry designs, texts or any other document present on this website.
Flamme en rose it's not just a company, it's above all humans who think, create, shape, write, interact... Despite the best of our will, errors may creep into this website. Whether it is a product description or a price, we reserve the right to correct the error in question with the customer or perhaps in more extreme cases to cancel the order.
All the photos displayed on this website were taken by a professional photographer and slightly retouched by computer. It is therefore possible that your actual jewelry may differ slightly in color from the result on the photo. Contrary to many websites, we have tried to make the photos as realistic as possible without 3D drawing effects.
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