FAQ

Shipping is free anywhere in Canada, regardless of the amount of your purchase. In the United States and Europe, the different options and rates will be automatically proposed to you when you check out.

To learn more about the details click here.

Flamme en rose offers you a selection of ready-to-wear jewellery which will be sent to you within 3 to 5 working days.

For all other orders, the manufacturing time is 3 to 4 weeks.

If it is a gift and you would like to have your package as soon as possible, contact us to see what options are available .

We offer a full refund for any purchase of $500 or less before taxes. Please contact us within 20 days of your purchase to request a refund.

We offer you the possibility to exchange any purchase with a value of $1500 or less before taxes. Please contact us within 20 days of your purchase to make the request for your exchange.

For details and conditions, click here.

You didn't order the right ring size? Don't worry, Flamme en rose offers you the first adjustment free of charge, if the size difference is only 1 or 2 sizes up or down. For any other major adjustment their will be additional charges.

For details and conditions, click here.

All our jewellery is created by the best jewellers in Montreal according to the highest quality standards. However, if a manufacturing defect occurs, you can benefit from our lifetime warranty.

To learn more about our lifetime warranty policy, please click here.

We know that buying an online product (especially one of a substantial amount), without trying it on first, can be concerning. That is why we offer the option of sending you a replica, in order for you to try on before purchasing it.

You are also welcome to come visit us in our downtown Montreal location to see the actual piece and try it on.

Contact Us for details and cost of this option as they may vary from one model to another.

Click here to order a free ring sizer. This will allow you to measure the exact size of your finger in the comfort of your home.

We process each transaction with maximum security thanks to advanced SSL encryption technology. The prefix "https" before our URL addresses ensures a secure connection.

The manufacturing times are specific to each piece of jewellery. Please consult the ''Features'' tab on the jewel(s) of your choice in order to know the manufacturing delays. Do not hesitate to contact us if you have any special requests for faster manufacturing!