FAQ

Shipping is free on all online purchases, anywhere in Canada, regardless of the purchase amount. For the United States and Europe, the various options and rates will be automatically presented to you at checkout. To learn more about the details, click here.

Flamme en rose offers you a selection of ''Last chance'' jewelry that can be shipped the same day! For any other order, the production time is 3 to 4 weeks. Our jewelers will get to work as soon as your order is received to custom-create the piece you have chosen. If this is a gift and you would like to receive your package as soon as possible, contact us to see what options are available to you.

We offer a full refund for any online purchase of $500 or less before taxes. Please contact us within 20 days of receiving your purchase to request this refund. *All jewelry sold at 30% off or more is a final sale. *For details and conditions, click here.

We offer the possibility of exchanging any online purchase valued at $1,500 or less before taxes. Please contact us within 20 days of receiving your purchase to request an exchange. *All jewelry sold at a 30% discount or more is final sale. *For details and conditions, click here.

Didn't order a ring in your size? Have no fear, Flamme en rose offers you the possibility to correct the mistake and get an optimal fit. This adjustment is free* for any modifications of up to one size smaller. For example, if you order a size 5, it is possible to adjust it down to a size 4 for free. When in doubt, opt for a size slightly too large rather than too small. For any other adjustment to increase the size or to resize by more than one size, additional fees may apply. *For details and conditions, click here.

All our jewelry is created by the best jewelers in Montreal according to high-end quality standards. However, should any manufacturing flaw or defect occur, you can benefit from our lifetime warranty. To learn more about our lifetime warranty policy, please click here.

We know that making a large online purchase can be a bit concerning. That is why we have developed a jewelry replica system that can be sent to you so you can try on the piece from the comfort of your home. It will also always be our pleasure to welcome you to our jewelry store in downtown Montreal if you wish to try on a piece before ordering it. Contact us for the details and costs of this option, as they may vary from one model to another.

Click here to order your ring sizer for free. You will then be able to measure the exact size of your fingers in the comfort of your own home and order the exact right ring size.

We process every transaction with maximum security using advanced SSL encryption technology. The "https" prefix before our URLs ensures a protected and secure connection.

Production times are specific to each piece of jewelry. Please refer to the "Specifications" tab on the jewelry of your choice to see the lead times. Do not hesitate to contact us for any special requests regarding faster production!