Delivery policies

Delivery is free on online purchases anywhere in Canada, regardless of the amount of your purchase. In the United States and Europe, the various options and rates will be automatically proposed to you when you check out.

To learn more about the details click here.

Manufacturing timeline

Flamme en rose offers you a selection of ready-to-wear jewellery which will be sent to you within 3 to 5 working days.

For all other orders, the manufacturing time is 3 to 4 weeks.

If it is a gift and you would like to have your package as soon as possible, contact us to see what options are available .

Refund for online purchases

We offer a full refund on all online purchases of $500 or less before taxes. Please contact us within 20 days of receipt of your purchase to request this refund.

For details and conditions, click here.

Exchange policies for online purchases

We offer you the opportunity to exchange any online purchase valued at $1500 or less before taxes. Please contact us within 20 days of receipt of your purchase to request your exchange.

For details and conditions, click here.

Finger size

You didn't order the right ring size? Don't worry, Flamme en rose offers you the first adjustment free of charge, if the size difference is only 1 or 2 sizes up or down. For any other major adjustment their will be additional charges.

For details and conditions, click here.

What type of warranty do you offer?

All our jewellery is created by the best jewellers in Montreal according to the highest quality standards. However, if a manufacturing defect occurs, you can benefit from our lifetime warranty.

To learn more about our lifetime warranty policy, please click here.

Is it possible to try the jewellery before buying it online?

We know that buying an online product (especially one of a substantial amount), without trying it on first, can be concerning. That is why we offer the option of sending you a replica, in order for you to try on before purchasing it.

You are also welcome to come visit us in our downtown Montreal location to see the actual piece and try it on.

Contact Us for details and cost of this option as they may vary from one model to another.

How can I determine the size of my finger?

Click here to order a free ring sizer. This will allow you to measure the exact size of your finger in the comfort of your home.

Is my payment secure?

We process each transaction with maximum security thanks to advanced SSL encryption technology. The prefix "https" before our URL addresses ensures a secure connection.

What are the production times?

The manufacturing times are specific to each piece of jewellery. Please consult the ''Features'' tab on the jewel(s) of your choice in order to know the manufacturing delays. Do not hesitate to contact us if you have any special requests for faster manufacturing!

All rights reserved

Flamme en rose Inc. is the sole owner of all rights and everything included in this website. It is strictly forbidden by government laws to use, copy or reproduce in part or in whole the photos, jewelry designs, texts or any other document present on this website.

Possibility of errors

Flamme en rose it's not just a company, it's above all humans who think, create, shape, write, interact... Despite the best of our will, errors may creep into this website. Whether it is a product description or a price, we reserve the right to correct the error in question with the customer or perhaps in more extreme cases to cancel the order.


All the photos displayed on this website were taken by a professional photographer and slightly retouched by computer. It is therefore possible that your actual jewelry may differ slightly in color from the result on the photo. Contrary to many websites, we have tried to make the photos as realistic as possible without 3D drawing effects.