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FAQ

What kind of warranty do you offer?

All our jewellery is fabricated by some of the best jewellers in Montreal, according to the highest quality standards. However, if a manufacturing defect should occur, you may benefit from our lifetime warranty.

To learn more about our lifetime warranty policy, please click here.

Is it possible to try jewellery on before buying it online?

We know that buying an online product (especially one of a substantial amount), without trying it on first, can be concerning. That is why we offer the option of sending you a replica, in order for you to try on before purchasing it.

You are also welcome to come visit us in our downtown Montreal location to see the actual piece and try it on.

Contact Us for details and cost of this option as they may vary from one model to another.

Refund for online purchases

We offer a full refund for any purchases of 500$ or less before taxes. Please contact us within 20 days of receiving your purchase in order to be eligible for a refund.

For details and conditions, please click here.

Exchange policies for online purchases:

We offer the opportunity to exchange any purchase valued at 1500$ or less before taxes. Please contact us within 20 days of receiving your acquisition in order to exchange it.

For details and conditions, please click here.

Finger size

Flamme en rose offers you a free ring sizing in order for it to fit perfectly. Just return the ring at our expense and we will make the adjustment within 2 weeks.

For details and conditions, please click here.

How can I determine the size of my finger?

Click here to order your free ring sizer. We will ship one out to you free of charge. It will allow you to measure the exact size of your finger in the comfort of your own home.

Manufacturing timeline

Flamme en rose offers you a selection of ready-made jewellery that will be sent to you within 3 to 5 working days.

For all other orders, the manufacturing delay is 3 to 4 weeks.

If it is a gift and you would like to receive your order as soon as possible, contact us and we will discuss the possibilities for a faster delivery.

What are the shipping policies?

Shipping is free anywhere in Canada regardless of the amount of your purchase. It is also available free of charge for any purchase of 500 $ and more before taxes in the United States and Europe.

For details and conditions, please click here.

Is my payment secure?

We treat every transaction with a maximum security thanks to advanced SSL encryption technology. The prefix ‘’https’’ preceding our URLs ensures a protected and secure connection.

Rights reserved

Flamme en rose, is the sole owner of all rights and all the content found in this website. It is strictly forbidden by government law to use, copy or reproduce, in part or in a whole, any picture, designs, text or other content found on this website.

Possibility of errors

Flamme en rose is not only a company, it is above all, human beings who think, create, shape and write. Despite the best of our efforts, it is possible that errors are found on our website. Whether in a product description or a price, we reserve the right to correct the inaccuracy with the client or in extreme cases, cancel the order.

Pictures

All pictures presented on this website, were taken by a professional photographer and slightly retouched by computer. Therefore, it is possible that your actual piece differs slightly in color than the one seen on the website. Unlike many other websites, we have tried to make our photos as realistic as possible without using a 3D rendering software.

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