Made in Montreal

FAQ

Delivery policies

La livraison est au tarif fixe de 5$ partout au Canada, peu importe le montant de votre achat.  Aux États-Unis et en Europe, le montant fixe pour la livraison est à 15$, peu importe le montant de votre achat.

To learn more about the details click here.

Manufacturing timeline

Flamme en rose vous offre une sélection de bijoux ‘’ prêt-à-s ’offrir’’ qui vous sera envoyé dans un court délai de 3 à 5 jours ouvrables.

For all other orders, the manufacturing lead time is 3 to 4 weeks. Our jewellers will begin work as soon as we receive your order to create the custom-made jewelry you have chosen.

If it is a gift and you would like to have your package as soon as possible, contact us to see what options are available .

Refund for online purchases

We offer a full refund for any purchase of $500 or less before taxes. Please contact us within 20 days of receipt of your purchase to request this refund.

For details and conditions, click here.

Exchange policies for online purchases

We offer you the possibility to exchange any purchase with a value of $1500 or less before taxes. Please contact us within 20 days of receipt of your purchase to make the request for your exchange.

For details and conditions, click here.

Finger size

Vous n’avez pas commandé une bague à votre taille?  N'ayez aucune crainte, Flamme en rose vous offre la possibilité de corriger l’erreur et d’avoir un ajustement optimal.  Cet ajustement est gratuit pour toute modifications d'un point supplémentaire ou d'une réduction d'un point.  Par exemple, si vous commandez une taille 5, il est possible d'ajuster gratuitement de la taille 4 à la taille 6. Pour tout autre ajustement de plus ou moins un point, il peut y avoir des frais supplémentaires.

For details and conditions, click here.

What type of warranty do you offer?

All our jewellery is created by the best jewellers in Montreal according to the highest quality standards. However, if a manufacturing defect occurs, you can benefit from our lifetime warranty.

To learn more about our lifetime warranty policy, please click here.

Is it possible to try the jewellery before buying it online?

We know that buying an online product (especially one of a substantial amount), without trying it on first, can be concerning. That is why we offer the option of sending you a replica, in order for you to try on before purchasing it.

You are also welcome to come visit us in our downtown Montreal location to see the actual piece and try it on.

Contact Us for details and cost of this option as they may vary from one model to another.

How can I determine the size of my finger?

Click here to order a free ring sizer. This will allow you to measure the exact size of your finger in the comfort of your home.

Is my payment secure?

We process each transaction with maximum security thanks to advanced SSL encryption technology. The prefix "https" before our URL addresses ensures a secure connection.

All rights reserved

Flamme en rose Inc. is the sole owner of all rights and everything included in this website. It is strictly forbidden by government laws to use, copy or reproduce in part or in whole the photos, jewelry designs, texts or any other document present on this website.

Possibility of errors

Flamme en rose it's not just a company, it's above all humans who think, create, shape, write, interact... Despite the best of our will, errors may creep into this website. Whether it is a product description or a price, we reserve the right to correct the error in question with the customer or perhaps in more extreme cases to cancel the order.

Photos

All the photos displayed on this website were taken by a professional photographer and slightly retouched by computer. It is therefore possible that your actual jewelry may differ slightly in color from the result on the photo. Contrary to many websites, we have tried to make the photos as realistic as possible without 3D drawing effects.

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