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Terms & conditions

Warranty against defective merchandise

At Flamme en rose, all our jewellery is hand made in our Montreal workshop by skilled jewellers with the up most standards of quality. When you buy a piece of jewellery at Flamme en rose whether from our store or via our website, you will receive a certificate of authenticity and a lifetime warranty against manufacturing defects. CONDITIONS FOR THE FLAMME EN WARRANTY In order to benefit from the Flamme en rose lifetime warranty, we ask that you come visit us once a year to take advantage of the yearly refurbishment, that we offer free of charge. This annual check up is necessary in order to maintain the lifetime warranty. At this time, we will preform a thorough inspection, cleaning, polishing and rhodium if necessary. nnIf a problem occurs, we strongly suggest that you stop wearing the piece of jewellery and come see us or ship us the piece in question. We will then inspect it, if we conclude that the problem is a manufacturing error on our part, we will apply the lifetime warranty and assume both repair and shipping costs. By cons, if after analysis, we conclude that the problem is caused by improper handling on the customers part (shock, impact, hazardous products…), repair and shipping costs will then be the customers responsibility. nnAlthough the diamond is a very resistant stone and that Flamme en rose only sell high quality diamonds, it remains possible to break or chip a diamond. Therefore, the center diamonds on our rings as well as colored stones are not covered by our lifetime warranty. That is why we recommend that you make sure that your jewellery is covered for loss or theft by your insurance policy.n


Try it at home before
We know that buying a piece of jewellery online, especially one of higher value, might cause hesitation. As avid online shoppers ourselves, we know how important it is to see or try on the actual product before buying it. Therefore, we offer the possibility to do just that! We send you a replica of the model you like, allowing you to try it on in the comfort of your own home. Contact us for more details and costs, for they may vary from one model to another.


Taxes and customs fees
Please be advised that all taxes (other than GST/QST), applicable fees and brokerage fees will be the client’s responsibility.


Payment policy
The security of your payment is a priority for us! That's why Flame in Pink trusts Paypalthe largest and most trustworthy online banking system. Payments for any online orders will be collected by Flamme en rose via Paypal as soon as you have completed your entire purchase. All payment transactions are strictly in Canadian dollars.

For more information about Paypal services, we invite you to visit their website.


Rights reserved
Flamme en rose, is the sole owner of all rights and all the content found in this website. It is strictly forbidden by government law to use, copy or reproduce, in part or in a whole, any picture, design, text or other content found on this website.


Pictures
All pictures presented on this website, were taken by a professional photographer and slightly retouched by computer. Therefore, it is possible that your actual piece differs slightly in color than the one seen on the website. Unlike many other websites, we have tried to make our photos as realistic as possible without using a 3D rendering software.


Possibility of errors
Flamme en rose is not only a company, it is above all, human beings who think, create, shape, write and interact. Despite the best of our efforts, it is possible that errors are found on our website. Whether in a product description or a price, we reserve the right to correct the inaccuracy with the client or perhaps in extreme cases, cancel the order.


A free sizing!
You did not order the right ring size? Do not despair, Flamme en rose will adjust your ring size for optimal comfort and security.

However, the following conditions below apply:

Only rings sold in Canada could be returned and must have been purchased less than 20 days prior.

  • The ring must not show any traces that it has been worn (micro-scratches, impacts, etc.).
  • The ring must not have been previously sized, by us or any other jeweller.
  • Please note that if there is a personal engraving on the inside of the ring, it can be affected by the sizing and will have to be redone at the client’s expense.

If all of the above conditions are respected, the first resizing is free of charge. There is a 2 week delay on most rings but for rings with a greater technical difficulty, there can be a longer delay . Any resizing after that (if technically possible) will be charged.

We will be happy to provide you with a secure Canada Post return label so that this step is easy and fast for you.


How can I measure my finger size?
If you do not know the size of your finger, please click here and we will be delighted to send you a ring sizer, free of charge!


Manufacturing timeline
When ordering a piece of jewellery from our website, our seasoned professionals start working on your piece within a few days. The timeline for manufacturing is usually between 2 to 3 weeks maximum, although exceptions can be made for rush delivery. Contact us directly for special request. You can also visit our section ‘’ready-to-wear’’ on our website, where you will find a selection of jewellery that can be shipped within a few days.



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