Terms & conditions
The lifetime guarantee of Flamme en rose
At Flamme en rose, all our jewellery is made in our Montreal workshop by qualified jewellers according to very strict quality standards. When you purchase a piece of jewelry from Flamme en rose, in our boutique or via our website, you benefit from a lifetime warranty against manufacturing defaults.
Terms and conditions of the lifetime guarantee of Flamme en rose
- Each of our jewels is covered by a lifetime warranty Flamme en rose. In order to apply this warranty, we must annually inspect and clean your jewelry. We invite you to make an appointment with us for this annual visit.
-If a breakage should occur, we strongly suggest that you stop wearing your jewelry and come see us in our workshop for an inspection. If your jewelry breaks and, after analysis by our experts, we conclude that it is a manufacturing error on our part, we apply the lifetime warranty and fully assume the repair and shipping costs. On the other hand, if after analysis, we find that the breakage is caused by improper handling on your part (shock, impact, etc.), the repair and shipping costs to our workshop are at your expense.
-Although diamonds are the hardest stone with an index of 10 on the hardness scale and that Flamme en rose only sells high quality diamonds, it is still possible to break or fracture a diamond. Please note that the coloured stones on our jewellery and the central diamond on our rings are not covered by the lifetime warranty. This is why we recommend that you purchase an insurance policy covering the loss and breakage of the central diamond, as well as the loss and theft of your ring.
Trying is reassuring!
As online shoppers ourselves, we know that buying a larger piece of jewellery can cause hesitation as you can't actually see the product. To allow you to try on your jewel at home, Flamme en rose offers you the possibility to send you a replica of the jewel you wish to buy. Contact us for details and costs of this option as they may vary from one model to another.
Taxes and customs fees
As life is full of surprises, we prefer to advise you that any taxes (other than GST/QST), applicable duties and import brokerage fees will be at your expense.
The security of your payment is a priority for us! That's why Flamme en rose trusts Shopify payments. Shopify payments is compliant with the PKI Data Security Standard and supports 3D Secure checkout. Payment for all online orders will be collected by Flamme en rose via Shopify payments once you have completed your entire online purchase. The currency used for all transactions is Canadian dollars. Any other currencies listed on the site are for reference only to estimate the total after conversion from Canadian dollars.
All rights reserved
Flamme en rose inc. is the sole owner of all rights and everything included in this website. It is strictly forbidden by governmental laws to use, copy or reproduce in part or in whole the photos, jewellery designs, texts or any other material present in this website.
All photos on this website were taken by a professional photographer and slightly retouched by computer. It is therefore possible that your actual jewel may differ slightly in colour from the result on the photo. Contrary to many websites, we have tried to make the photos as realistic as possible without any 3D drawing effect.
Opportunities for error
Flamme en rose is not just a company, it is above all humans who think, create, shape, write, interact... Despite our best efforts, errors may occur on this website. Whether it is a product description or a price, we reserve the right to correct the error in question with the customer or, in extreme cases, to cancel the order.
Go to Size for free!
Did you order the wrong size ring? Don't worry, Flamme en rose offers you the possibility of correcting the error and getting an optimal fit. This adjustment is free* for any modification of an extra stitch or reduction of a stitch. For example, if you order a size 5, it's possible to make a free adjustment from size 4 to size 6. For any other adjustment of plus or minus one stitch, there may be an additional charge.
Only rings sold in Canada could be returned and must have been purchased less than 20 days prior.
- The ring must not show any traces that it has been worn (micro-scratches, impacts, etc.).
- The ring must not have been previously sized, by us or any other jeweller.
- The jewelry doesn't have a custom engraving on the inside. It is however possible for you to benefit from your free personalized engraving after the setting in Size.
If all of the above conditions are respected, the first resizing is free of charge.
For any other ring sold elsewhere in the world, we recommend that you visit your local jeweller's shop for repairs and sizing.
* Size are not free of charge for rings sold with 30% or more discount.
Know your finger size
You don't know your finger size? Do you want to surprise someone but don't know what size to choose? Flamme en rose offers to send you a ring gauge free of charge within a few days to help you determine your finger size. Please click here to receive your free ring gauge!
Manufacturing time and delay
When you order a piece of jewelry on our website, we start working within a few days to handcraft your precious piece of jewelry with the greatest attention to detail and quality. The manufacturing time is specific to each piece of jewelry. Please refer to the ''Characteristics'' tab on the jewelry of your choice to know the delays. Do not hesitate to contact us for any special request for a faster manufacturing! Contact us to see the possibilities available to you.
For our delivery, return and refund policies, click here.